Unofficial StumbleUpon FAQ

new user restrictions

You can send messages only if your account (a) has a nickname specified, (b) has topics specified and (c) has existed for twenty-four hours.

You can post in forums (other than the Help forum) only if (a) you've clicked the Stumble! button twenty-five times and (b) your account has existed for at least three days. If you believe that your account has satisfied those criteria but the account still isn't able to post, a likely cause is that a stumbleupon.com cookie needs to be reissued. The least complicated way to do that is to close all browser windows before trying again to post. (A savvy user can, alternately, selectively delete the stumbleupon.com PHPSESSID cookie.)

Your profile pages feature a tab labeled "Forum" (adjacent to the Network tab on your profile navigation bar) only after you've posted twenty-five webpage reviews or become a sponsor. Note that the optional Forums toolbar button navigates to the same location as said Forum tab, so please don't post inconsequential reviews in order to reach the threshold. This feature exists to persuade a new user to explore toolbar features, reviewing, etc. before engaging in the forums.

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password security

Your password is stored as plain text on your computer. It's also sent as plain text in communications with StumbleUpon servers. Choose a password unrelated to banking and e-commerce accounts.

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privacy

Quoting the official privacy policy, "[StumbleUpon] do[es] not share any personally identifiable information that is not already available on your profile page with anyone without your express written consent."

StumbleUpon records "I like it!" and "Not-for-me" ratings. But your privacy settings determine which (if any) of those ratings can be seen by other people. Default behavior is to list recent "I like it!"-rated pages on the Recent Sites list of your Reviews page and to display your avatar on relevant commentary pages. This default setting is labeled "Show only non-adult favorites." As the label suggests, this setting also excludes showing information when the rated page is in an adult topic.

Changing that privacy setting to "Don't show any favorites" will hide your Recent Sites list and will cause your avatar not to display at the top of any commentary page. That setting is retroactive in that it affects visibility of all ratings (old and new) for all webpages outside the stumbleupon.com domain.

A sponsor receives additional options. For example, a sponsor can hide the Recent Sites list without hiding commentary page avatars.

A way to increase privacy further is to publish no information about your identity. If you're considering this option, beware that someone technically savvy and sufficiently interested can discover the IP/host name of an active user's computer. Of course, relaying IP/host name is part of the normal Web communication process, and most people don't consider sharing it to be a privacy intrusion. Via an anonymizing proxy, you can avoid divulging even that innocuous information.

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premium features and sponsoring

Premium features are listed on the sponsoring info page. Here's a more comprehensive summary. A sponsor can...

• be recognized by a green fans meter (as opposed to blue for a non-sponsor account).
• get copies of sent and received Messages via e-mail.
• stumble within the Favorites of any Mutual Friend (as opposed to only the first 5 Mutual Friends for a non-sponsor account).
• see a section labeled Shared Favorites (aka "Shared's") on the Blog page of most users' profiles.  note:  That section contains links to a few pages recently rated "I like it!" by both the owner of the profile and the sponsor who's viewing the profile. When Shared Favorites exist, the section appears between the About Me area and the Shared Topics area.
• disable influence of sponsored stumbles.
• create Groups.
• upload a larger avatar image.
• use the "Buzz!" (aka Stumble Buzz) feature.  note:  Stumble Buzz is a page displaying comments attached to newly popular stumbles in your selected topics.
• use the "followups" feature.  note:  Attached to each blog entry is a count of comments (on the relevant commentary page) that are dated later than your comment.
• configure the number of Recent Sites in the range of 0-20 and configure the number of comments per Blog page in the range of 0-10.
• access the Sponsors forum.

Using Paypal is the preferred method for donating. If your payment through Paypal is via credit card, sponsorship takes effect immediately. If your payment through Paypal is via debit card or e-check, sponsorship takes effect as soon as Paypal notifies StumbleUpon that the payment has cleared (up to 5 days). See the sponsoring info page for details regarding these and other payment methods. That page also includes a convenient method for donating on behalf of another user.

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Stumble! button, Friends, Fans and rating

How both your Friends list and page ratings affect stumble selection is described by the following pages:

http://www.stumbleupon.com/about.html

http://www.stumbleupon.com/tips.html

http://www.stumbleupon.com/stumbleupon_design.pdf

Here's a quick summary of behavior:

• StumbleUpon correlates your "I like it!" and "Not-for-me" ratings with those of other users to choose pages in your selected topics to serve via the Stumble! button.
• When user Alice selects the Add as Friend button on user Bob's profile, Alice appears on Bob's Fans list.
• Adding Friends enables another source for pages served via the Stumble! button. Quoting developer gmc: "Adding a friend is essentially subscribing to their content. You will stumble upon pages they have rated, filtered according to the shared [topics] displayed on that person's profile."
• Having Mutual Friends enables another source for pages served via the Stumble! button: A Mutual Friend may send a stumble directly to your stumble queue via the Send Page to Mutual Friend toolbar button.
• The Mutual Friends and Friends lists on the Friends page of your profile are ordered by most-to-least recently active, and the Fans list appears only for the owner of the profile.
• A user with the mature filter turned on will not receive pages introduced to StumbleUpon by a user whose mature filter is turned off. Note that you may turn the mature filter off via the "Turn off mature filter" link on the topics page without necessarily selecting an adult topic for stumbling. That may be appropriate if you happen to be socially liberal and/or if you're eager to increase audience size.

The procedure to undo a rating differs depending on which version of the toolbar you use. Using the latest version of the Mozilla toolbar, simply click the relevant rating button a second time. The IE toolbar offers no mechanism to undo everything that happens when you rate a page "I like it!", but you can undo most things by rating the page "Not-for-me" then by deleting the item from your Bads list. If you're the first and only person to rate a page and you rate the page "Not-for-me" before its content has been surveyed by StumbleUpon, then the page won't be recommended to others. To delete an item from your Bads list:

1. Select "My Favorites" from the toolbar menu.
2. Click the "My Bads" link at the bottom of the page.
3. Click the "del" link adjacent to the relevant item.

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noteworthy official documentation

The official faq includes items addressing the following topics:

• keyboard shortcuts, including hiding the toolbar
• blocking pop-up ads
• using the same account on two different computers and a related password problem
• using multiple accounts.

StumbleUpon has published some tips to help users get the most out of services.

The "Stumble! Button, Friends, Fans and Rating" item of this FAQ links to some documents that offer more detail regarding the goals and mechanics of stumbling and rating.

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fans meter and audience

Sponsors receive a green fans meter, as opposed to the default blue meter. The fraction of the meter that's colored indicates your number of fans relative to other stumblers in the community.

Your audience number indicates how many people 'stumble upon' sites rated by you. Your audience contains only people who have been active recently.

You can increase your audience by rating websites that other people will like, by signing up for all topics that interest you, and by getting more people to make you a Friend.

The following phenomena can cause your audience to decrease:

• Tweaks to the audience algorithm
• User accounts being marked inactive and/or deleted
• The user making unpopular ratings
• The user making few recent ratings
• Changes to topic category structure
• Possibly changes to the user's topic selections
• Changes to the user's adult filter state

See also the related official FAQ item.

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reviews, comments and blogging

While many users choose only to stumble and to rate, many others choose also to add commentary about webpages as they surf. The toolbar makes it easy to build a Web log (aka blog) of your commentary on the Reviews page of your profile. You can add a review for any webpage via the Page Reviews toolbar button (), via the quote blogging feature, via the Prompt for Comment feature or via the image blogging feature. A review automatically appears on both the relevant commentary page and the Reviews page of your profile.

Experienced bloggers can also benefit from the convenience of the toolbar: Via syndication, a blogger can incorporate StumbleUpon blog entries and/or rated pages into a blog or a news feed hosted elsewhere.

Here are some other details about blog entries and webpage reviews:

• Blog entries can be created and edited via the Post Comment form and the Edit! links on a user's profile page.
• Blog entries feature automatically generated links and allow a subset of HTML markup. For tutorials demonstrating formating font, text color, image location, et cetera, see the Mr Helpful profile.
• Hiding blog entries doesn't delete the corresponding commentary page items.
• Deleting one of your blog entries deletes the corresponding commentary page item.

The commentary page for a profile has a few differences compared to other commentary pages:

• The region at the top of the page that features the suggester on most commentary pages features the profile owner instead.
• It's integrated with your profile via the Reviews counter, which is located at the top-left corner of most publicly visible profile pages. Note that if stumblers have photoblogged your profile without adding a text comment, the Reviews counter will indicate more than the number of visible comments; those reviews are included in the count but hidden on the commentary page. They're included in the count because the relevant blog entries still advertise your blog.
• You can hide any comment by ignoring the user who posted the comment.

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images

StumbleUpon.com webservers will store only a user's avatar image. However, any image featured on most webpages can be included in a blog entry. StumbleUpon offers two methods for including an image, a context menu method and a manual method.

Details of the context menu method differ depending on which version of the toolbar you use.

Using the IE toolbar:

1. Rate the page if it hasn't been rated before. (Most users choose to rate each blogged page rather than to visit the commentary page to determine whether the page has previously been introduced to StumbleUpon.)
2. Right-click on an image to invoke a context menu.
3. Select the "StumbleUpon: Blog This" context menu item, which will take you to the commentary page for the webpage containing the image.
4. Note that some default markup is supplied in the comment form. You may add (either below or above the supplied markup) commentary about the page and/or the image.
5. Select the Add Comment button.
6. Select the URL link (at the top of the page) to return to the webpage.

Using the Mozilla toolbar:

1. Right-click (or Control-click on one-button Macintosh computers) on an image to invoke a context menu.
2. Select the "StumbleUpon Photoblog It!" context menu item, which will rate the page "I like it!" and take you to the commentary page for the webpage containing the image.
3. Note that some default markup is supplied in the comment form. You may add (either below or above the supplied markup) commentary about the page and/or the image.
4. Select the Add Comment button.
5. Select the URL link (at the top of the page) to return to the webpage.
6. Optionally, re-rate the page "Not-for-me".

Note that the commentary page omits images and omits entries consisting of only a photoblogged image. This prevents the commentary pages from becoming cluttered with duplicate images.

The second method for including an image in a blog entry or a webpage review is to craft an HTML IMG element manually. For example, this markup

<a href="http://www.stumbleupon.com/faq.html#promote" border=0><img src="http://www.stumbleupon.com/images/getstumbleupon.gif"></a>

.

<img src="http://www.stumbleupon.com/images/stumble4.gif">

.

See the "markup" item of this FAQ for more details regarding markup and rendering.

Beware that some websites disallow external linking to images (aka hotlinking). For example, some publishers prefer that content not be featured (and consume serving bandwidth) outside the context of the published page. Unless the page containing the image specifically mentions a prohibition on external linking, the best advice is to try and see. If external linking is disallowed, the served image may be moved, or an image with a notice about external linking may be substituted.

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miscellaneous toolbar features

quote blogging

If text is selected on a rated webpage page prior to clicking the speech bubble (aka Page Reviews) button, a copy of the selected text is supplied in the comment box. That copied text appears in quotes, prefixed by "From the page:".

image blogging

See the "images" item of this faq.

keyboard shortcuts

This feature exists only for the Mozilla toolbar. See the relevant official FAQ item.

Stumble After Rating

To automatically advance to the next stumble upon rating a page, enable Stumble After Rating on the Toolbar Options dialog. Most users choose to enable Stumble After Rating Not-for-me. Note that the Stumble After Rating feature occasionally causes confusion: A user experimenting with toolbar options will sometimes enable Stumble After Rating "I like it!" then become confused when rating a site causes a new page to be served.

Show Page Review in New Window

This feature exists only for the Mozilla toolbar. To cause the speech bubble (aka Page Reviews) toolbar button to open a new window/tab, enable "Show Page Review in New Window" on the the Toolbar Options dialog. Whether a new window or a new tab opens depends on browser configuration.

Prompt for Comment

To be prompted for a comment when you introduce a new page to StumbleUpon, enable the relevant item in the Other section of the Toolbar Options dialog.

stumble or navigate to a new window/tab

This feature exists only for the Mozilla toolbar. Right-clicking or middle-clicking on most toolbar buttons, including the Stumble!, button causes the resulting page to open in a new window or tab.

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groups

By joining a group you advertise your interest in a topic. A given group may have any sort of theme. Examples of themes include casual conversation, culinary exploration, an obscure interest, a social movement, an academic discipline, et cetera. Some groups focus more on collecting webpage recommendations via the Sites list, and others focus more on conversations via forum threads. Here are some details regarding groups:

• When you add a URL to the Sites list, StumbleUpon automatically rates that page "I like it!".
• Only the group owner is allowed to add consecutive items to the Sites list for a group. If you have more than one page to recommend, you have the following options:
  • request that another active group member (such as the group owner) add the URL
  • wait for another group member to add a URL
  • paste the URLs into a forum post  (note:  This will not add the items to the Sites list and will not automatically rate the pages.)
  • use a second account to add the URL.
• Any sponsor can create a group.
• A group owner can delete any item from the Sites list and can delete any forum thread.
• A group owner can appoint up to five forum moderators. Both the group owner and the moderators can hide/show individual forum posts and can eject an unruly forum participant from the group.
• If user Alice ignores user Bob, then Bob's posts don't appear in Alice's view of a thread in which Bob has participated.

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ignoring a user

The ignore feature allows one user to avoid associating with another user. To ignore a user, select the Ignore Me button on the user's profile. To unignore a user, use the Edit Ignored section at the bottom of the Network page of your profile. Here are some details regarding behavior when user Alice ignores user Bob:

• Bob cannot message Alice, because the Send Message form doesn't appear on Bob's view of Alice's Contact page.
• Comments made by Bob on the commentary page for Alice's profile disappear for all users. (The comment remains visible to all users in Bob's blog.)
• Forum posts made by Bob don't appear in Alice's view of a thread.
• Bob's avatar doesn't appear in Alice's Fans list or Recent Visitors list.

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markup

You can control presentation using a subset of HTML. Here are some details regarding markup and rendering:

• A link is automatically generated from a URL in a forum post or a blog entry. But a link is not automatically generated from a URL in a message, in a webpage review or in About Me text.
• For tutorials demonstrating how to change font, change text color, include multiple images, et cetera, see the Mr Helpful profile. For a basic example featuring the <a> and <img> elements, see the "images" item of this FAQ.
• Although it isn't a supported feature, you can add a local-time clock and/or local weather to your About Me area.
• The following HTML elements can be used: <a>, <img>, <center>, <ul>, <ol>, <li>, <br>, <font>, <pre>, <b>, <em>, <i> and <del>.
• The style attribute of the aforementioned HTML elements cannot be used.
• Any Unicode character can be included via the "&[entity-name];" syntax, via the "&#[char-code];" syntax or as a literal. However, upon editing, the text presented to be edited will contain the character as rendered rather than the originally supplied markup. Most of the time that isn't a problem, but it can be problematic for   and <.
• Line breaks behave as expected in blog entries, forum posts and messages (i.e. linefeeds are translated to <br> tags automatically), but <br> tags must be entered explicitly to create line breaks in webpage reviews or About Me text.
• Leading and trailing whitespace is always omitted.
• BBCode is not supported.
• Javascript event attributes (such as onclick) of the aforementioned HTML elements cannot be used.

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RSS

The orange RSS and RSS Comments icons at the bottom of the Blog page of each profile link to pages containing a machine-readable version of your recent blog entries and your Recent Sites. This facility can be used to monitor a set of blogs or to incorporate your StumbleUpon blog content into an external blog. Note that some privacy settings disable this feature.

To monitor a set of blogs, use a RSS news feed reader. A StumbleUpon RSS feed displays particularly well with the RSS Reader Panel extension for Mozilla Firefox, but virtually any news feed reader will work.

The procedure for incorporating your StumbleUpon blog content into an external blog depends on what software implements the external blog. For example, user Nog has published some notes that describe using the Magpie RSS parser to provide content for a PHP-based blog.

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language

To assist stumble filtering, you should indicate language proficiency via the Languages Spoken field on the Prefs page of your profile.

In addition to stumble filtering, specifying a less common language may also help you to find ethnically similar users via the language description page. A language description page can be accessed via a URL of the following form:

http://www.stumbleupon.com/language/[language_name]/

http://www.stumbleupon.com/language/norwegian/

To request that a language be added to the list of available languages, submit a request via the feedback form.

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interest lists

StumbleUpon uses standard title capitalization conventions for items in the Music, Movie, Books, TV and "Things I like" lists. In addition, the database uses a normalizing comparison when determining whether a user-specified item is new. The normalizing comparison ignores capitalization, punctuation and initial articles (such as "The"). If user Bob is the first to list the album "dark side of the moon" and user Alice subsequently lists the album "The Dark Side of the Moon", then the text "Dark Side of the Moon" (regardless whether that's most correct) will appear in Alice's favorite music list.

Each list can contain up to sixty-three items.

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sponsored stumbles

StumbleUpon offers a content-oriented advertising service via which anyone from a blogger to a shoe retailer can purchase a certain guaranteed number of views for a page. Here are some facts about how sponsored pages influence your stumbles:

• If you're a sponsor, you can disable influence of sponsored stumbles via the "show sponsored stumbles" checkbox.
• You will be shown a given sponsored page only once.
• You will see no more than one sponsored page in fifteen presses of the Stumble! button.
• You will see only those sponsored pages that are in a topic that you've selected for stumbling. Each sponsored page is reviewed by a StumbleUpon employee and placed into the appropriate topic category based on content of the page.
• Unless a sponsored page would have been served based on its ratings without regard to its being sponsored, the sponsored page will not appear within the first few stumbles during a session.
• StumbleUpon will not allow a page to be sponsored if the page generates a popup window or a download prompt.

When you're shown a sponsored page, the toolbar displays a button featuring a green-shirted person icon (). After the purchased number of views have occurred, a sponsored page behaves like any other stumble. That motivates page sponsors to create interesting and entertaining content. As commercial pages are frequently recommended by stumblers and non-commercial pages are frequently sponsored, you probably won't be able to distinguish sponsored stumbles from unsponsored stumbles based on content. Reappearing junk pages are probably caused by phenomena other than sponsored stumbles.

If you believe that sponsored pages negatively impact your stumbling, please recognize that they are necessary to keep the basic service free for the majority of users. As mentioned above, a sponsor can disable the feature.

If you're interested in sponsoring a page, see the pricing page for details.

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topic categories and miscategorized URLs

Within fifteen minutes, a newly rated URL will be associated automatically with a stumble topic category. The subsystem for automatically categorizing has mixed success, and improvements are being developed. Manual categorizing augments automatic categorizing. Two types of manual categorizing exist. The person who first introduces a page to StumbleUpon has the option to preempt automated categorizing by selecting a topic on the commentary page for the stumble. The second sort of manual categorizing is available to anyone but is a two-tiered process. First, a user suggests an alternate topic by submitting a miscategorization report (aka miscat). Then, a set of system administrators and volunteers review miscats. Miscats are sent to those reviewers in order of decreasing popularity. A miscat for a popular page will generally be reviewed within twenty-four hours. The lead time for reviewing a miscat for a less popular page depends on the volume of miscats.

To submit a miscat:

1. Go to the commentary page by using the speech bubble (aka Page Reviews) toolbar button.
2. Select the "[Update]" link adjacent to the current topic name (in the Website row near the top of the page).
3. Choose a more appropriate topic. If no topic seems appropriate or if you don't want to spend time becoming acquainted with the set of topics, select the "I don't know" option.
4. If you submit miscats frequently, consider including your name or nickname in the optional "Description of Problem" field.

Note that when a user selects a topic for stumbling, the Stumble! button will return pages in that topic category as well as highly rated pages in Related topics. Related topics are listed in the Related section of a topic page. (See the Animals topic page for an example.)

To submit a request for a new category:

• Use the feedback form.
• Please justify your request, possibly by listing some pages that belong in the new category and don't belong in any existing category.

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reappearing junk pages, redirects, session IDs and 404s

When a user rates a page, StumbleUpon associates the rating with the URL for the page. A few phenomena can cause ratings to be misdirected, namely (A) content on a page can change, (B) a popular URL can be redirected, (C) a page can be removed or (D) a page can be served via a URL that is user- or session-specific.

Cases B and C can be the most problematic for users of the Stumble! button. A traditional standards-compliant website will return a 404 error when a page is removed. These well-behaved 404s are detected automatically in time. But often a website—particularly one managed by a hosting company—will redirect the old URL to an index page or a search page. Redirecting also occurs frequently when a domain name is purchased by another company. Rating "Not-for-me" on the ultimate target of the redirection doesn't affect the old URL, which allows the old URL to retain its high rating. Instead, select Menu->Report->Report 404 from the toolbar menu (which is available only for the Mozilla toolbar as of this writing). That reports both the ultimate target and the most recently served URL.

Case D occurs primarily on commercial websites. In one common implementation, a user is redirected from the requested URL to a URL including a user ID or a session ID. Ontologically, this is often appropriate if the page being served is customized to the user or the session. For example, Amazon serves different content to each user to customize the shopping experience. However, often a page contains little or no customized content and still is identified via a user- or session-specific URL. Unfortunately since each user sees a different URL, StumbleUpon can't track ratings for the static content.

Developers have solicited suggestions and, preferably, code contributions for tackling cases B, C and D.

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automatically generated links

In a blog entry or a forum post, a link will automatically be generated from a URL; no special markup is required. Most commonly, this feature is used by copying a URL from the address/location field of a browser window and pasting it into the the comment or post submission form. Be sure to include the "http://" or "https://" protocol prefix.

Avoiding automatic link generation requires avoiding strings of certain forms with "http://", "https://" and "www" prefixes. The most convenient and intuitive way to avoid automatic link generation is to enclose the URL in single or double quotes. For example, none of the following will generate a link:

"http://www.stumbleupon.com/sponsors.php"
"http://www.stumbleupon.com/url/stumbleupon.theprawn.com"
"www.stumbleupon.com/sponsors.php"
bugs.group.stumbleupon.com/forum/

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raising bug or feature issues

Many services of StumbleUpon are still under active development. And the StumbleUpon developers appreciate feedback. Even a seemingly trivial bug deserves to be reported. Beginning a new thread in the Features forum or the Bugs forum is the primary means to raise an issue. Before starting a new thread, please try to avoid duplicating an issue report by scanning recent threads in those two forums and/or by searching those forums. Use one of the following checklists to help create a useful issue report:

For a bug, use this checklist:

• Use a descriptive subject!
• Include relevant platform information. For example, if the bug is related to a toolbar feature, include the toolbar version, the browser version and the OS version. If the bug is related to a profile feature or a group feature, include the browser version and the OS version.
• If possible, test with multiple platforms to determine whether the bug is platform-specific.
• Describe actions required to reproduce the bug.
• If the bug report relates to an error message, include the text of the error message. Those users with access to an image server may choose to serve a screenshot and to include a URL to the screenshot with the bug report.

For a feature request, use this checklist:

• Use a descriptive subject!
• Describe not only your proposed feature but also the problem or need being addressed. Realize that identifying a problem or a need is often more helpful than outlining an immature proposal; developers may be able to devise a solution that's more compatible with site ontology and infrastructure.
• If you happen to be a programmer, realize that portions of StumbleUpon are open source and that the developers gladly accept code contributions. Here's a relevant quote from developer Geoff Smith:

  I would *love* to have more people submitting patches to stumbleupon. The mozilla toolbar source code is under MPL, the cvs is publicly available. I have already given 1 stumbler write access to CVS.

  I have had a lot of people ask how they can see the code/contribute to the code. However only 2 people have ever submitted patches. I really appreciated their contributions, please send more!

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glossary

blog entry

an item in the comments section of the Reviews page of a stumbler's profile

commentary page

a page accessible via the speech bubble (aka Page Reviews) toolbar button

note:  An example is the commentary page for this FAQ.

favorite (aka Site, aka Page)

a stumble that has been rated "I like it!" by a given user

IE toolbar

the StumbleUpon toolbar for the Internet Explorer browser and for other browsers such as Maxthon (formerly named MyIE2) that use Internet Explorer services

miscat

a miscategorization report

note:  See the "topic categories and miscategorized URLs" item of this FAQ for details.

Mozilla toolbar (aka mozbar)

the StumbleUpon toolbar (or, more precisely, a browser extension) for browsers based on work of the Mozilla project

note:  The Mozilla toolbar usually sees feature additions before the IE toolbar.

note:  Stumblers frequently recommend the Mozilla Firefox browser, augmented by the Tabbrowser Extensions extension, in preference to Internet Explorer.

nickname

a stumbler's username, configurable via the Prefs page of that user's profile

profile

the set of pages where a stumbler's personal information (if supplied) and statistics are published

stumble

1. a webpage known to the StumbleUpon database via its URL and, hence, servable via the Stumble! button of a StumbleUpon toolbar

2. a nickname for the services of StumbleUpon

stumbler

a user of StumbleUpon services

webpage review

a comment posted via the commentary page for a webpage

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